Refund Policy

1. Overview

At Westbaygb Printing, we stand behind the quality of our work. This Refund Policy outlines the terms and conditions for refunds related to our printing services.

2. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • The request must be made within 30 days of the order completion date
  • The products must be defective, damaged, or not meet the agreed specifications
  • The customer must provide clear photographic evidence of the defect or damage
  • The refund request must include the original order number

3. Non-Refundable Items

The following items are non-refundable:

  • Custom orders that have been completed and shipped as specified
  • Products damaged due to customer mishandling after delivery
  • Orders cancelled more than 48 hours after placement
  • Services that have already been rendered

4. Refund Process

If your refund request is approved, the following process will apply:

  • We will review your refund request within 5-7 business days
  • You will be notified via email regarding approval or denial
  • If approved, refunds will be processed to the original payment method within 10 business days
  • Depending on your financial institution, refunds may take an additional 5-10 business days to appear in your account

5. Shipping Costs

Original shipping costs are non-refundable. However, if the refund is due to our error or defective products, we will cover the cost of return shipping.

6. Replacement Orders

In cases where products are defective or damaged, we offer the option of a replacement order at no additional cost instead of a refund. Replacement orders typically ship within 5-7 business days of approval.

7. How to Request a Refund

To request a refund, please contact us with the following information:

  • Order number
  • Date of order
  • Detailed description of the issue
  • Clear photographic evidence (if applicable)

Contact us at:

8. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis. If you believe your situation warrants special consideration, please contact us to discuss your specific circumstances.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.